The carpet cleaning industry is unregulated, which means anyone can call themselves a professional carpet cleaner.
The truth is it takes more than just a fancy business card and a carpet cleaning machine to become an expert cleaner. Unfortunately throughout Australia there are a number of inexperienced and untrained technicians, and businesses using deceptive / unethical businesses practices (which can be difficult to spot).
The aim of this short guide (and the vetting / verification process we provide through our website) is to help you find the best local companies and avoid the dodgy operators.
Don’t be a victim of misleading advertising, ‘clever’ sales tactics and dodgy technicians who could damage your carpets, as well as your wallet.
Jump Straight to:
>> Consumer Alert / Warning
>> 7 Questions You Must Ask Before Hiring a Carpet Cleaning Company
>> What To Expect From Your Carpet Cleaner
>> Common Misconceptions
>> Frequently Asked Questions
>> Useful Resources & Links
Here are 7 questions to ask things to make sure you choose the right person to clean your carpets:
- Are you a member of a professional association?
- Do you hold a recognised training qualification / certification?
- Are you fully insured?
- How many years’ experience do you have?
- Do you offer a guarantee?
- What is included in your services?
- Is the quoted price going be the same price I pay when you finish cleaning my carpets?
Not everything you hear / read online or in print is true, here are a few common misconceptions…
Misconception No 1: Steam Cleaning is better than dry cleaning (or vice versa)
There are 2 main methods professional carpet cleaners used to clean carpets:
- Hot water extraction (know commonly as steam cleaning)
- Dry Cleaning (low moisture using chemicals)
Some companies will claim one method is better than the other, however the reality is that the best method to use depends on your carpets, the amount of staining and your situation.
In most circumstances the hot water extraction method will provide the best results. When an experienced, qualified technician uses a high powered (usually truck mounted) steam cleaning machine they will be able to give your carpets a deep clean using a relatively small amount of water and get your carpets dry again within a few hours.
However there are some situations where it may not be possible to use a hot water extraction machine. For example a high traffic area in a busy shopping centre, where it is not possible to keep people off the carpet for a few hours.
An expert carpet cleaner will carry both machines (as well as a variety of chemicals to suit different stains, carpets and situations) and be able to make a decision on the day as to the best method to use to get the result you are looking for.
Misconception No 2: A rented machine can get the same result as a professional can
If you did a side-by-side test a professional carpet cleaner will always achieve a far superior result to a rented machine.
A professional cleaner will use expensive, powerful machinery, specialist products and years of experience to get your carpets not just clean at a surface level, but remove unseen mites, contaminants, soil and other nasties from your carpet.
Misconception No 3: A Truck Mounted Machine and a Smart Uniform = A Professional Result
Some companies dress their staff (or franchise owners) up in smart looking uniforms and send them out in fancy trucks, but looks alone don’t guarantee a great result. What counts is the experience and skills of the actual technician who comes to your home or business. Always look for certification by the IIRC and at least 3 years experience.
If you feel like you have been ripped off or mistreated it is important to make a formal written complaint and report it to your local office of fair trading. By doing this you are helping to improve the reputation of the industry and ensure the dodgy operators are put out of business.
Got a comment, question or feedback about our guide? We’d love to hear from you. Please leave us a comment below or contact us by phone or email.