Below are answers to our most commonly asked questions about carpet cleaning. Because every company uses different equipment and cleaning techniques we recommended checking with the professional carpet cleaner you choose to clean your home or business if you have a specific question.
No, you don’t need to be present while we clean. Many clients feel perfectly comfortable leaving cleaning professionals unattended while they work or run errands. Usually, clients will meet the cleaning technicians when they arrive, but they can also arrange to leave a key in a designated spot or have a neighbour, friend or relative give entry to the cleaners.
Cleaning technicians will usually move items such as sofas, tables and chairs. Some furniture like beds, dressers, pianos, grandfather clocks and other large, heavy or delicate items can be moved are not usually included in the estimated price and need to be arranged for moving ahead of time. It is always recommended that you move all the small items and breakables from the furniture you wish to be moved before the cleaning technicians arrive.
The two most popular cleaning techniques are hot water extraction (also known as Steam Cleaning) and dry cleaning. Professional cleaning businesses, including Chris from Clean Cut Carpet Cleaning in Geelong, usually provide both options and will choose the one that works best for your personal situation. Having said that the majority of companies we work with recommend hot water extraction as their preferred method as it provides deep clean and effectively removes soil/dirt from your carpet. However there are some situations (e.g. busy offices) where a quicker drying method may be more convenient, and still produce great results.
It goes without saying that a great cleaning company will do whatever it takes to get the job done right. Cleaning times depend on the ease of set-up, stains, soil levels, furniture moving and more. Generally, you should expect something along the following:
A good cleaning company should provide you with a more accurate time estimate upon evaluating your home and the level of cleaning required.
Trained cleaning technicians will treat all stubborn stains and tough spots with special solutions prior to cleaning to eliminate as many stains and spots as possible. A company usually cannot guarantee that all stains and spots can be removed, but they will use professional formulas and apply experience to get out what general cleaning cannot. If stains or spots are determined to be permanent, the cleaning technicians should let you know about other possible options with you before completing the job.
Professional carpet cleaners have access to the latest and most effective cleaning products and solutions available and are trained to use them with caution. The products used in homes are safe for both children and pets when completely dry, but it’s always a good idea to keep them away during the cleaning process. Be sure to keep children and pets away from the vehicle and machinery to minimise the possibility of an accident.
Drying times vary, depending on a number of factors, including the amount of cleaning that is needed, the humidity, carpet thickness, central heating and more. Commercial grade, truck-mounted systems are usually equipped with powerful vacuums that significantly cut down drying times. Most clients report that it their carpets are completely dry within 1 to 2 hours. In general, it’s always a good idea to plan around the 2 hour mark.
Regular vacuuming is one of the best maintenance activities you can do on your own. Most vacuuming, however, is done to quickly and even the best household vacuums can’t be as effective when you move to fast. Give your vacuum time to lift the carpet pile, agitate it and remove the soils. Most soils are dry and can be removed properly if vacuumed promptly and properly. Spills should be treated as soon as possible to avoid staining. Before leaving your home, your carpet cleaning technicians should recommend the time for your next professional cleaning. Following their suggestion as well as your carpet manufacturer’s requirement should help keep your carpets looking fresh for years.