How to Choose the Carpet Cleaner That Is Right for You
A carpet cleaning company may look good at first glance, with cheap prices, great deals and professional-looking technicians. But carpet cleaning is a business first and foremost and is out to make a profit. Cheap prices could mean poor quality work. And professional-looking technicians could just mean unqualified workers in nice uniforms.
Finding the answers to a few questions can easily help you gauge the quality of a company’s service. Here are six questions that you should ask when choosing a carpet cleaner that is right for you:
Are they licensed and bonded?
When choosing a carpet cleaner, you first want to make sure that the company is fully licensed and bonded, in case there is any damage made to your property while cleaning. Cleaning technicians will most often need to move pieces of furniture, cover or protect fabrics from spillage, and use one of a number of available cleaning solutions. If a cleaning company mishandles your property or applies an incorrect solution, you could be faced with replacement or repair fees if the company isn’t covered.
Most companies, including our recommended experts in Geelong, carry at least $5 million of public liability insurance (commercial contracts may require more than this).
Are they certified by a major organisation like the IICRC?
A common mistake people make is believing that hiring a company with the best or latest equipment is all that matters. This is wrong. Technicians need to know how to operate a hot water extraction system properly, as well as have the know-how to apply the correct solutions.
The Institute of Inspection Cleaning and Restoration Certification is the largest organisation setting standards and certifications for the cleaning, inspection, restoration and installation industries. Certification by this organisation cannot be bought. All companies with this certification have earned it through study, experience and testing.
Are they established and reliable?
Do your due diligence and research a company thoroughly before letting a carpet cleaner into your home. Companies with good standing should have good ratings and positive reviews online. Look for complaints from dissatisfied customers and pay special attention to the types of complaints they are. If you see certain tendencies come up often, then it should raise a red flag in your mind.
Don’t forget the value of word-of-mouth recommendations and referrals by friends and family. Ask people you trust about a company’s prices and performance. In addition, ask the person recommending a company if he or she would hire the company again. A simple answer to this question could tell you a lot.
What equipment do they have?
Many stubborn stains and soils are too difficult to remove with home or rental equipment. A professional clean will remove the dirt, dust, mites and bacteria that lie deep within the fibres of your carpet.
There are two main types of carpet cleaning available:
- Hot Water Extraction (also known as steam cleaning)
- Dry Carpet Cleaning
Both have their advantages and disadvantages, with hot water extraction being the most popular and effective for the majority of situations. In Sydney for example, our carpet cleaners are able to provide both options, and after inspecting your carpets will advise on the right process for your particular circumstances.
Some companies may use a truck-mounted water extraction system, or one that is portable and more suitable for smaller jobs. These systems are a large step up from a general steam clean or vacuum, but also come at a price. If you want a deep clean that removes most if not all contaminants from your carpet, then you want to choose a company that uses the highest grade equipment.
Do they offer free estimates?
Most reputable and trustworthy carpet cleaning companies should provide a free, no obligation estimate on a job. Don’t hire any company that does not offer this service. You want to know exactly how much you will be spending before a company starts work, to avoid any unforeseen or surprise costs in the future.
Is their work fully guaranteed?
Guarantees are common in the carpet cleaning business, but can come in a number of different combinations and with different conditions. Be sure to ask upfront so that you are not left having to pay extra for a job poorly done. It’s essential that guarantees are in writing and that you understand them exactly. A written guarantee ensures the company will follow through on their promises and won’t cut any corners when it comes to completing the job.
If you ask these six questions and do a little extra research on the side, you will be able to gather all the information you need to make an informed and intelligent decision. Do this and you won’t be outsmarted by a carpet cleaning salesperson just trying to clean out your wallet.